The management of the CUSTOMER RELATIONSHIP, of which reception and telephone answering are one of the pillars, is at the heart of the strategy of each company, aware that customer loyalty is fundamental and even vital.

For more than 30 years (1989), our group, a pioneer in many fields, has offered the best solutions for outsourcing customer service and remote customer relationship management.

Thanks to upstream, professional work and a relationship of trust with our customers, EDEN has the human and technical resources capacity to offer you the teams and tools suited to your business and your needs.

From a simple "hotline" to the complete outsourcing of your customer relationship, EDEN follows your recommendations, instructions, directives, needs, guaranteeing you a high-performance level of service, in the desired time slots and relying on what is needed. our strength:

multilingual operators

24/7 WITHOUT SUBCONTRACTING

4 interconnected sites to secure incoming and outgoing flows

latest generation computer and telephone equipment, fully fiber-optic

some of our teleworking operators in order to secure the value chain as much as possible and also respond to the wishes of our employees who rightly favor this work organization

Eden assistant and Eden manager to support you in the creation of your file and throughout our collaboration

With an outsourced customer service, you professionalize your customer relationship by relying on a specialist and the know-how of his teams, you save time for your internal teams (which you can use for other more productive tasks) and benefit from many tools:

  Multi-channel management of all your incoming calls (phone, mail, sms, chats)

  Transfer of important calls and follow-up of interventions (breakdown service, hot-line, etc.)

  Managing your agenda

  Call back to your customers at your request

  All operations related to your activity: reporting, secretarial work, phoning, telemarketing, no limit to our action, according to your needs and the experience acquired with our 320 current clients.