Consumer expectations : 

A satisfied customer is a customer who talks about his supplier.

Your customers trust you and need to be listened to, to have the right response at the right time.                 

The human and the listening must find their places

The quality of the customer relationship in each of the business interactions is a fundamental element of a loyalty strategy.

Each customer expects a strong capacity for anticipation, respect for commitments and creativity from their supplier.

In this new world of " here, now and now ", the customer wants to be able to reach you at any time, no time to wait, obtain a privileged and smiling welcome and that his request, his estimate, his question be resolved. its problem, its breakdown, sometimes at any time of the day or night.  

THE SOLUTIONS and why EDEN-PRO MULTILINGUES . . To benefit from the services of a multilingual telephone call center and a reception for your customers to help you manage 24 hours a day, 7 days a week - or according to your temporary or seasonal needs - incoming calls (additional activity, overflow, service failures, emergencies, etc.)

We provide the " call-office " for you   

 The best formula to meet your needs, requirements and objectives will be offered to you. You remain in control of your organization with the possibility of an " à la carte " service   

     EDEN-PRO MULTILINGUAL . .v ur partner " customer satisfaction "  

 Your EDEN-PRO MULTILINGUES call center is an "extension" of your secretariat. It is therefore fundamental to maintain the same level of professionalism expected by your clients.   

 It is the guarantee of an optimal level of secure service, obtained in 32 years of activity through our 4 sites, fully interconnected and secure 24 hours a day, 7 days a week.

Our EDEN-PRO MULTILINGUAL teams receive your incoming calls on your behalf and our system allows you to identify your callers. 

Example : 2 o'clock in the morning an urgent call ... ... " locksmith Everything is going well at your service, hello Mrs Enpanne, what can I do for you? "     

 CUSTOMER SATISFACTION                                                                                                        

 Our teams are at your side for the greatest satisfaction of your customers and allow you to concentrate on your activity without being interrupted by incessant phone calls with serenity and peace of mind, in confidence and in compliance with the instructions given.

Our EDEN-PRO MULTILINGUAL commitment :  

* simplicity of setting up your outsourcing service 

* quality reception, on your behalf, of incoming calls day and night with a welcoming smile and the necessary empathy. Each incoming call is tracked by sending a single email to follow up on your customers' requests.

* the identification of your customers (already registered on our servers thanks to their telephone number) with their contact details and the history of their calls appear directly on the screen of your teleoperator )

* support and management of emergencies. 

  * the management of your orders, deliveries, your requests for quotes, appointments ...

* handle after-sales service calls, telephone calls, cascading calls

* processing complaints, managing your calendars in real time, requesting information, technical assistance, managing on-call and after-sales service, emergencies, crisis management, hotlines, very complex situation management, etc.

* the management of your calendars with instant updating of your appointments, shared and synchronized calendars with SMS sending of the confirmation of planned appointments to your customers.  

EDEN-PRO MULTILINGUES adapts to all your requests and constraints, our teams are trained in the use of your software, applications and tools specific to your company,… .. and many other services at your disposal.     

 WORK QUALITY and Customer Satisfaction

- You can take over from your customers, or prospects when you want depending on your organization, you are immediately informed by email or SMS of the subject of the call     

- Our teams provide the right answer, manage emergencies, find the right words, are in a positive mood and attentive, available at any time of the day or night for your customers,     

This is your new "customer loyalty" business card 

Simplicity, savings, transparency, experience, support, flexibility and follow-up are our commitments  

Your needs are correctly determined by your EDENASS assistant (volume of calls, duration, complexity of files, desired time range, languages ​​chosen, etc.), precise specifications are established and allow our partnership to be budgeted in complete transparency.

- Guarantee of optimal security of all your data 

- The savings linked to outsourcing are significant and generate an optimization of your expenses and HR.

- Listen to the silence, find better productivity and the pleasure of working with serenity, calm

- once again become master of your choices and your organization, EDEN-PRO MULTILINGUES is at your side. 

Delegate and entrust EDEN-PRO MULTILINGUES , receiving telephone calls for better efficiency and time management 

Too handsome...?

Not ... only the reality and the testimony of our 400 customers who still wonder how they did ... before !   

Trust EDEN-PRO MULTILINGUES