Challenges :

   YOUR CURRENT SITUATION

Your lines, your teams and switchboards are saturated, you cannot reach your secretary, the waiting time is too long, the telephone lines are always busy. It is impossible to meet your commitments of a quality telephone reception

You have become a "business manager-secretary-HR-multifunction ". It is impossible for you to calmly take care of your business and going on vacation, for example, becomes a real headache. 

 You are overwhelmed by incessant calls and you can no longer focus on your core business

 No more phone in one hand, mouse in the other, overheating computer and unhappy customers 

In these particular times linked to the C19 pandemic, consumer habits are changing, your business is growing, orders are taking off and you have your phone " grafted " on you                                                                

appointments 

home delivery

order intake                       

The satisfaction of your customers, your commitment and obligations to respond to any emergency 24 hours a day cannot be met.

- difficult to solicit your employees at any time of the day or night 

 - your customers are dissatisfied, the image of your company is altered and you are no longer able to provide the expected quality and responsiveness service.

- the telephone reception by your secretary is sometimes "unpleasant" because overbooked or with several simultaneous communications

- void ringing or impersonal messaging, a far cry from quality service.

 Result : your customers are unhappy, the image of your company is damaged. 

Trust EDEN-PRO MULTILINGUES . . For your relationships with your customers, live 24/7  

We manage, for You, all of your calls, from the simplest to the most complex, on-call duty, breakdowns and repairs and all urgent messages.