Consumer expectations :

A satisfied customer is a customer who will speak highly of you. 
Your customers trust you and need to be listened to, to have the right answer at the right time.                 

The human and the listening must find their places

The quality of the customer relationship with each interaction is a fundamental element of a loyalty strategy.

Each client

Expects from his board, from the company he has chosen, a strong capacity for anticipation, respect for commitments and efficiency.

Nothing more frustrating not being able to reach your secretary, lines always busy and saturated

 Personalization, recognition and loyalty of your customers

Your customers need recognition, listening, attention, follow-up, quality responses, all quickly ...

Every person and every call is unique, and can be urgent 

In this new world of " here, now and now ", the customer wants to be able to reach you at any time, no time to wait, obtain a privileged and smiling welcome and that his request, his estimate, his question be resolved. his problem, sometimes at any time of the day or night.  

THE SOLUTIONS and why ENDEN-PRO MULTILINGUAL ,

The services of a multilingual telephone call center and a reception for your customers to help you manage 24 hours a day, 7 days a week or according to your call management needs (increased activity, overflow, service outages , emergency room… )

We provide the " call-office " for you   

The best formula to meet your needs, requirements and objectives will be offered to you. You remain in control of your organization with the possibility of an " à la carte " service   

     MULTILINGUAL ENDEN-PRO

                       Your partner " customer satisfaction "  

 Your ENDEN-PRO MULTILINGUAL call center is an "extension" of your secretariat, it is therefore fundamental to maintain the same level of professionalism expected by your customers. 

 This is the guarantee of an optimal level of secure service, obtained in 32 years of activity through our 4 fully interconnected and secure multilingual sites 24 hours a day, 7 days a week.

Our multilingual EDEN-LIB MULTILINGUES team receive your incoming calls on your behalf and identify your callers.  

Example

" Study of bailiff of Maitrebesoindesous " hello Mrs. Suisengalére "   

What can I do for you…

 

CUSTOMER SATISFACTION                                                                                                        

 Our EDEN-LIB MULTILINGUAL teams are at your side for the greatest satisfaction of your customers and allow you to concentrate on your activity without being interrupted by incessant phone calls with serenity and peace of mind, in confidence and in compliance with the instructions given. 

You stand out from your colleagues, or your competitors, you are better because you respect your customers. Generally, after a call without an answer within 6 rings, the customer, the prospect, the caller in general hangs up disappointed and frustrated and passes your secretary ) 

The support of emergency management. The calls received by your secretary, and according to your instructions, can be communicated to you directly. 
  

Quality assistance for the management of your switchboard

   You have the security that all your phone calls will be treated with professionalism and competence (picked up after 6 rings or 15 seconds) rings so as not to miss any call, customer or prospect 

Management of your orders, deliveries, requests for quotes, appointments ...

after-sales service calls, telephone orders from suppliers. 

Processing of complaints, management of your calendars in real time, request for information, technical assistance, management of on-call and after-sales service, emergencies,

The management of your calendars with instant updating of your appointments, shared and synchronized calendars with SMS sending of the confirmation of planned appointments to your customers,  

EDEN-LIB MULTILINGUE adapts to all your requests and constraints, our teams are trained in the use of your software, applications and tools specific to your secretariat      

 ………… ..And many other services at your disposal.

 WORK QUALITY and Customer Satisfaction

You can take over from your customers, or prospects when you want depending on your organization, you are immediately informed by email or SMS of the subject of the call

Our teams provide the right answer, manage emergencies, find the right words, are in a positive mood and attentive, available at any time of the day or night for your customers,

 

This is your new "customer loyalty" business card 

Simplicity, savings, transparency, experience, support, flexibility and follow-up are our commitments  

With your EDEN-LIB MULTILINGUES manager one to another and, often, to the competition !       

Our EDEN-LIB MULTILINGUAL commitment  

Simplicity of setting up your outsourcing service

Quality reception on your behalf of daytime and nighttime calls with a multilingual smile and the necessary empathy, each incoming call is tracked by sending a single email to follow up on your customers' requests.

The identification of your customers (already registered on our servers thanks to their telephone number) with their contact details and the history of their calls appear directly on the screen of

Study and audit of your needs are carried out.

Your needs are correctly determined by your EDENASS assistant (volume of calls, duration, complexity of files, desired time range, languages ​​chosen, etc.) precise specifications are established and allow our partnership to be budgeted in complete transparency.

Guarantee of optimal security of all your data

The savings linked to outsourcing are significant and generate an optimization of your expenses and HR.

Listening to the silence, rediscovering better productivity and the pleasure of working with serenity, calm

Take control of your choices and your organization, EDEN-LIB MULTILINGUES is at your side.

       Discover our offers from (link with contact tab and EDEN offers)                                                  

Delegate and entrust to EDEN-LIB MULTILINGUES the reception of your telephone calls for better efficiency and time management      

Too handsome...?

Not ... only the reality and the testimony of our customers who still wonder how they did ... before !   

Trust EDEN-LIB MULTILINGUES   

Your confidence and peace of mind are our rewards

The satisfaction of your customers is our top priority.