The context :

Awareness

Professionalism and availability are the key to quality service and customer satisfaction.

The consequences of losing a customer for a business can be catastrophic for its development.

Contacts, pre-sales, sales and after-sales are an obligation for customer satisfaction

Importance of optimizing customer relations in BtoC and companies in BtoB sectors  

Your customers trust you and need to be listened to, to have the right answer at the right time.                 

Reactivity, flexibility, availability of customer services, technical support, order-taking units are fundamental elements for commercial success. 

As in the BtoC sectors, the performance of the customer experience is an essential lever for development strategies . 

In highly competitive markets, each interaction between a company and its BtoB customers must be a source of satisfaction and security

Professionalism and availability are the key to quality service and customer satisfaction.

Quality assistance for the management of your switchboard .

24/7 call reception with a multilingual smile welcome or temporary relay for seasonal service, increased activity.

 Support for your emergencies, crisis management, hotlines, emergency line,

Technical assistance during on-call or emergency

 The guarantee of optimal security of all your data

After-sales service calls, complaints handling

 Complex calls

Telephone penalties

Cascading calls

 Making appointments

 Manage your calendars in real time

Management of your orders, deliveries, quotes ...

YOUR OBLIGATIONS AND COMMITMENTS FOR YOUR CUSTOMERS . Creation of a standardized and qualitative customer relationship

Great listening availability, sometimes 24 hours a day, 7 days a week

Employees trained at all times, even during their planned or unforeseen absences.

Need to provide an appropriate response to each request, to each need, in all circumstances, to find the right word, with a smile, with efficiency for all your interlocutors, in order to retain them and remain credible                                      

Refocus on your core business and exercise your activity with peace of mind and serenity and offer the best of your knowledge to your customers

Get quality assistance for the management of your switchboard

Have the guarantee of receiving your calls within 15 seconds or 6 rings so as not to lose any customer or prospect ( Usually a lost call and calling usually hangs up and moves on and, often, to the competition !)  

Be in a positive mood and listen at any time of the day or night for your customers,

Stand out from your competitors, you are better because you respect your customers

Difficult to meet these criteria, however necessary to give a positive and professional image of your activity and to stand out from the competition.  

The right answer is the key to quality service and customer satisfaction. It's your new business card to retain your customers                                     

  EDEN-PRO MULTILINGUES : your partner " customer satisfaction "