The context :

professionalism and availability are the key to quality service and customer satisfaction.

The consequences of losing a customer for a business can be catastrophic for its development.

Contacts, pre-sales, sales and after-sales are an obligation of customer satisfaction

Quality assistance for the management of your switchboard.

Reception of calls 24H / 24H and 7 / 7J with a multilingual smile welcome or temporary relay for a seasonal service, an increase in activity.

Support for your emergencies, crisis management, hotlines, emergency line,

Technical assistance during emergency calls

The guarantee of optimal security of all your data

After-sales service calls, complaints handling

Complex calls

Telephone penalties

 Hotlines

Technical assistance, request for information,

Cascading calls

 Very complex situation management

making appointments,

management of your calendars in real time,

management of your orders, deliveries, quotes ...

YOUR OBLIGATIONS and commitments

Creation of a standardized and qualitative customer relationship

a great availability of listening sometimes 24H / 24 and 7J / 7

employees trained at all times, even during their planned or unplanned absences.

need to provide an appropriate response to each request, to each need, in all circumstances, to find the right word, with a smile, with efficiency to all your interlocutors, in order to retain them and remain credible

Refocus on your core business and exercise your activity with peace of mind and serenity and offer the best of your knowledge to your customers

have quality assistance for the management of your switchboard

have the guarantee of receiving your calls within 15 seconds or 6 rings so as not to lose any customer or prospect (Usually a lost call and a caller usually hangs up and moves on and, often, to the competition !) 

be in a positive mood and attentive at any time of the day or night for your customers,

Stand out from your competitors, you are better because you respect your customers

It's your new business card to retain your customers

Difficult to meet these criteria, however necessary to give a positive and professional image of your activity and to stand out from the competition.  

The right answer is the key to quality service and customer satisfaction.

        EDEN-PRO MULTILINGUES : your partner " customer satisfaction "