Consumer expectations : 

A satisfied customer is a customer who talks about his supplier.

Your customers trust you and need to be listened to, to have the right answer at the right time.                 

The human and the listening must find their places

the quality of the customer relationship with each interaction is a fundamental element of a loyalty strategy.

Each client

expects from its supplier a strong capacity for anticipation, respect for commitments and creativity.

nothing more frustrating not being able to reach your secretary, lines always busy and saturated

                         Personalization, recognition and loyalty of your customers

Your customers need recognition, listening, attention, follow-up, quality responses, all quickly ...

Every person and every call is unique, and can be urgent 

In this new world of " here, now and now ", the customer wants to be able to reach you at any time, no time to wait, obtain a privileged and smiling welcome and that his request, his estimate, his question be resolved. its problem, its breakdown sometimes at any hour of the day or night.  

THE SOLUTIONS and why EDEN-Pro multilingual ,

The services of a multilingual telephone call center and a reception for your customers to help you manage 24 hours a day, 7 days a week or according to your call management needs (increased activity, overflow, service outages , emergency room… )

We provide the " call-office " for you   

The best formula to meet your needs, requirements and objectives will be offered to you. You remain in control of your organization with the possibility of an " à la carte " service   

     EDEN-PRO MULTILINGUAL

                       Your partner " customer satisfaction "  

Your multilingual EDEN-Pro call center is an "extension" of your secretariat, it is therefore fundamental to maintain the same level of professionalism expected by your customers. 

This is the guarantee of an optimal level of secure service, obtained in 32 years of activity through our 4 fully interconnected and secure multilingual sites 24 hours a day, 7 days a week.

Our multilingual EDEN-Pro team receive your incoming calls on your behalf and identify your callers. 

 Example : " Camping du Grand Repos ", hello Mrs. Oufenvacances what can I do for you ? "         

 

CUSTOMER SATISFACTION                                                                                                        

Our teams are at your side for the greatest satisfaction of your customers and allow you to concentrate on your activity without being interrupted by incessant phone calls with serenity and peace of mind, in confidence and in compliance with the instructions given.

You stand out from your competition, you are better because you respect your customers. Generally, at the end of a call without an answer within 6 rings, the customer, the prospect, the caller in general hangs up and moves on and, often, to the competition ! 

Our EDEN-PRO MULTILINGUAL commitment   

simplicity of setting up your outsourcing service

quality reception in your name of daytime and nighttime calls with a multilingual smile welcome and the necessary empathy, each incoming call is tracked by sending a single email to follow up on your customers' requests.

the identification of your clients (already registered on our servers thanks to their telephone number) with their contact details and the history of their calls appear directly on your secretary's screen )

the management of emergency management. The calls received by your secretary, and according to your instructions, can be communicated to you directly. 
  

quality assistance for the management of your switchboard

receiving your calls within 15 seconds or 6

You have the security that all your phone calls will be treated with professionalism and competence (picked up after 6 rings or 15 seconds) rings so as not to miss any call, customer or prospect 

management of your orders, deliveries, requests for quotes, appointments ...

after-sales service calls, on-call calls, cascading calls

processing of complaints, management of your calendars in real time, request for information, technical assistance, management of on-call duty and after-sales service, emergencies, crisis management, hotlines, very complex situation management, etc.

the management of your calendars with instant updating of your appointments, shared and synchronized calendars with SMS sending of the confirmation of planned appointments to your customers,  

EDEN-PRO MULTILINGUES adapts to all your requests and constraints, our teams are trained in the use of your software, applications and tools specific to your secretariat      

 ………… ..And many other services at your disposal.

WORK QUALITY and Customer Satisfaction

You can take over from your customers, or prospects when you want depending on your organization, you are immediately informed by email or SMS of the subject of the call

Our teams provide the right answer, manage emergencies, find the right words, are in a positive mood and attentive, available at any time of the day or night for your customers,

 

This is your new "customer loyalty" business card 

Simplicity, savings, transparency, experience, support, flexibility and follow-up are our commitments  

With your multilingual EDEN-Pro manager, a study and an audit of your needs are carried out.     

Your needs are correctly determined by your EDENASS assistant (volume of calls, duration, complexity of files, desired time range, languages ​​chosen, etc.) precise specifications are established and allow our partnership to be budgeted in complete transparency.

Guarantee of optimal security of all your data

The savings linked to outsourcing are significant and generate an optimization of your expenses and HR.

Listening to the silence, rediscovering better productivity and the pleasure of working with serenity, calm

once again become master of your choices and your organization, EDEN-PRO MULTILINGUES is at your side. 

       Discover our offers from                                                   

 

Delegate and entrust to EDEN-PRO MULTILINGUES the reception of your phone calls for better efficiency and time management     

Too handsome...?

Not ... only the reality and the testimony of our 400 customers who still wonder how they did ... before !   

Trust EDEN-PRO MULTILINGUES   

Your confidence and peace of mind are our rewards

The satisfaction of your customers is for us the top priority