The context :

Professionalism and availability are the key to quality service and customer satisfaction.

The consequences of losing a customer for a business can be catastrophic for its development.

Contacts, pre-sales, sales and after-sales are an obligation of customer satisfaction

Quality assistance for the management of your switchboard.

 24/7 call reception, with a multilingual smiling welcome or temporary relay for seasonal service, increased activity.

Support for your emergencies, crisis management, hotlines, emergency line,

Technical assistance during emergency calls

 The guarantee of optimal security of all your data

After-sales service calls, complaints handling

Complex calls

Telephone penalties

 Hotlines

Technical assistance, request for information,

Cascading calls

Very complex situation management

Making appointments

Manage your calendars in real time

Management of your orders, deliveries, quotes.

YOUR OBLIGATIONS and commitments : 

Creation of a standardized and qualitative customer relationship

A great availability of listening sometimes 24H / 24 and 7J / 7

Employees trained at all times, even during their planned or unforeseen absences.

The need to provide an appropriate response to each request, to each need, in all circumstances, to find the right word, with a smile, with efficiency to all your interlocutors, in order to retain them and remain credible.

Refocus on your core business and exercise your activity with peace of mind and serenity and offer the best of your know-how to your customers

Get quality assistance for the management of your switchboard

Be guaranteed to receive your calls within 15 seconds or 6 rings so as not to lose any customers or prospects ( usually a lost call hangs up and moves on and, often, to the competition !) 

Be in a positive mood and listen at any time of the day or night for your customers,

Stand out from your competitors, you are better because you respect your customers

It's your new business card to retain your customers

It is difficult to meet all these obligations, these criteria, which are nevertheless necessary to give a positive and professional image of your activity and to stand out from the competition.  

The right answer and the key to quality service and customer satisfaction :                         

        EDEN-PRO MULTILINGUAL . . : Your partner " customer satisfaction "