Consumer expectations : 

A satisfied customer is a customer who talks about his supplier.

your customers trust you and need to be listened to, to have the right answer at the right time.                 

the human and the listening must find their places

the quality of the customer relationship with each interaction is a fundamental element of a loyalty strategy.

Each client

expects from its supplier a strong capacity for anticipation, respect for commitments and creativity.

needs to be listened to, to have the right answer at the right time.

every person and every call is unique, and can be urgent, vital.

Personalization, recognition and loyalty of your customers

In this new world of " here, now and now ", the customer wants to be able to reach you at any time, does not have time to wait, demands a privileged and smiling welcome and that his request be resolved, his question, his problem, his breakdown, sometimes at any time of the day or night.  

It is the guarantee of an optimal level of secure service, obtained in 32 years of activity through our 4 fully interconnected and secure multilingual sites 24/7.

The best formula to meet your needs, requirements and objectives will be offered to you. You remain in control of your organization with the possibility of an " à la carte " service   

We provide the " call-office " for you   

Example : 2 o'clock in the morning an urgent call ... ... " Toutvabien locksmith at your service, hello Mrs Enpanne, what can I do for you? "    

For the satisfaction of your customers, EDEN-PRO MULTILINGUES provides full or partial management of your switchboard, takes care of your incoming calls, your appointments, emergencies.

No more lost calls : A satisfied customer will speak positively about you. 

Our EDEN-PRO MULTILINGUAL commitment 

simplicity of setting up your outsourcing service

the quality reception, on your behalf, of your incoming calls day and night, with a multilingual smile and the necessary empathy. Each incoming call is tracked by sending a single email to follow up on your customers' requests. 

the identification of your customers (already registered on our servers thanks to their telephone number) with their contact details and the history of their calls appear directly on the screen of your teleoperator.

EDEN-PRO MULTILINGUES adapts to all your requests and constraints, our teams are trained in the use of your software, applications and tools specific to your company,. ……… .. and many other services at your disposal.    

With your EDEN-PRO MULTILINGUES manager, a study and an audit of your needs are carried out.   

Your needs are correctly determined by your EDENASS assistant (volume of calls, duration, complexity of files, desired time range, languages ​​chosen, etc.) precise specifications are established and allow our partnership to be budgeted in complete transparency.

Guarantee of optimal security of all your data

The savings linked to outsourcing are significant and generate an optimization of your expenses and HR.

once again become master of your choices and your organization, EDEN-PRO MULTILINGUES is at your side.

Delegate and entrust to EDEN-PRO MULTILINGUES the reception of your telephone calls for a better efficiency and management of your time. Too good ...? No ... only the reality and the testimony of our customers who still wonder how they did ... before           

Trust EDEN-PRO MULTILINGUES