Challenges :

YOUR OBLIGATIONS AND COMMITMENTS 

Creation of a standardized and qualitative customer relationship

A great availability of listening sometimes 24H / 24 and 7J / 7

employees trained at all times, even during their planned or unplanned absences .

need to provide an appropriate response to each request, to each need, in all circumstances, to find the right word, with a smile, with efficiency to all your interlocutors, in order to retain them and remain credible

Capitalization of the customer experience

refocus on your core business and carry out your activity with peace of mind and serenity and offer the best of your knowledge to your customers

have quality assistance for the management of your switchboard

have the guarantee of receiving your calls within 15 seconds or 6 rings so as not to lose any customers or prospects ( usually a lost call hangs up and moves on and, often, to the competition !) 

be in a positive mood and attentive at any time of the day or night for your customers,

Stand out from your competitors, you are better because you respect your customers

It's your new business card to retain your customers

Difficult to meet these criteria, however necessary to give a positive and professional image of your activity and to stand out from the competition.  

The right answer is the key to quality service and customer satisfaction.

            Your EDEN-PRO MULTILINGUES Customer Relations partner