The solutions : 

The services of a multilingual telephone call center, a reception for your customers and for the management of your calls 24/7 or according to your needs (increased activity, overflow, breakdowns of service, emergencies …)

We take care of the “ call office ” for you   

 The best formula to meet your needs, requirements and objectives will be offered to you. You remain in control of your organization with the possibility of an " à la carte " service   

     EDEN-PRO MULTILINGUAL

                       Your partner " customer satisfaction "  

Your EDEN-PRO MULTILINGUES call center is an "extension" of your secretariat. It is therefore fundamental to maintain the same level of professionalism expected by your clients.  

 This is the guarantee of an optimal level of secure service, obtained in 32 years of activity through our 4 fully interconnected and secure multilingual sites 24 hours a day, 7 days a week.

Our multilingual EDEN-PRO MULTILINGUES team receive your incoming calls on your behalf and our system allows you to identify your callers.  

 Example : 2 o'clock in the morning an urgent call ... ... " Toutvabien locksmith at your service, hello Mrs. Broken down, what can I do for you? "     

 CUSTOMER SATISFACTION                                                                                                        

Our teams are at your side for the greatest satisfaction of your customers and allow you to concentrate on your activity without being interrupted by incessant phone calls, with serenity and peace of mind, in confidence and in compliance with the instructions given.

You stand out from your competition, you are better because you respect your customers. Generally, at the end of a call without an answer within 6 rings, the customer, the prospect, the caller in general hangs up and moves on and, often, to the competition ! 

Our EDEN-PRO MULTILINGUAL commitment   

simplicity of setting up your outsourcing service

quality reception in your name of daytime and nighttime calls with a multilingual smile welcome and the necessary empathy, each incoming call is tracked by sending a single email to follow up on your customers' requests .

the identification of your clients (already registered on our servers thanks to their telephone number) with their contact details and the history of their calls appear directly on your secretary's screen)

the management of emergency management. The calls received by your secretary, and according to your instructions, can be communicated to you directly. 
  

quality assistance for the management of your switchboard

You can be sure that all your phone calls will be handled with professionalism and competence (picked up after 6 rings or 15 seconds) so that you never miss a call, customer or prospect. 

management of your orders, deliveries, requests for quotes, appointments ...

after-sales service calls, on-call calls, cascading calls

processing of complaints, management of your calendars in real time, request for information, technical assistance, management of on-call duty and after-sales service, emergencies, crisis management, hotlines, very complex situation management, etc.

the management of your calendars with instant updating of your appointments, shared and synchronized calendars with SMS sending of the confirmation of planned appointments to your customers,  

EDEN-PRO MULTILINGUES adapts to all your requests and constraints, our teams are trained in the use of your software, applications and tools specific to your company      

 ………… ..and many other services at your disposal.

 WORK QUALITY AND CUSTOMER SATISFACTION

You can take over from your customers, or prospects when you want depending on your organization, you are immediately informed by email or SMS of the subject of the call

Our teams provide the right answer, manage emergencies, find the right words, are in a positive mood and attentive, available at any time of the day or night for your customers,

Simplicity, savings, transparency, experience, support, flexibility and follow-up are our commitments  

With your EDEN-PRO MULTILINGUES manager, a study and an audit of your needs are carried out.     

Your needs are correctly determined by your EDENASS assistant (volume of calls, duration, complexity of files, desired time range, languages ​​chosen, etc.) precise specifications are established and allow our partnership to be budgeted in complete transparency.

Guarantee of optimal security of all your data

The savings related to outsourcing are significant and generate an optimization of your general administration and HR expenses . 

Listening to the silence, rediscovering better productivity and the pleasure of working with serenity, calm

once again become master of your choices and your organization, EDEN-PRO MULTILINGUES is at your side.