Challenges :

YOUR CURRENT SITUATION

   Your lines, your teams and switchboards are saturated, you cannot reach your secretary, the waiting time is too long, the telephone lines are always busy. It is impossible to meet your quality telephone reception commitments

You have become a "business manager-secretary-HR-multifunction ". It is impossible for you to calmly take care of your business and going on vacation, for example, becomes a real headache. 

It's not just the sink that overflows…. You are overwhelmed by incessant calls and you can no longer focus on your core business

No more phone in one hand, screwdriver or bouquet of flowers in the other and unhappy customers

                     In these special times linked to the C19 pandemic, consumer habits are changing, your business is growing, orders are flying away and you have your phone " grafted " on you ...                                                               

Appointment scheduling 

Home deliveries

Order intake                       

The satisfaction of your customers, your commitment and obligations to respond to any emergency 24 hours a day cannot be met.

Difficult to solicit your employees at any time of the day or night 

 Your customers are dissatisfied, the image of your company is altered and you are no longer able to provide the quality service and responsiveness expected.

The telephone reception by your secretary is sometimes "unpleasant" because overbooked or with several simultaneous communications

Ringtones in a vacuum or impersonal messaging, a far cry from quality service.

 Result : 

Your customers are dissatisfied, the image of your company is altered and you are no longer able to provide the quality service and responsiveness expected.

Trust EDEN-PRO MULTILINGUES EDEN-Pro for your direct customer relationship, 24/7 

We manage, for You, all of your calls, from the simplest to the most complex, on-call duty, breakdowns and repairs and all urgent messages.