The context :
Your
lines are saturated, the telephone ringing " pollutes " your office,
you cannot reach your secretary, the waiting time is too long, the telephone
lines are always busy. and you have become a "multifunction business
manager - secretary - HR - " it is impossible to calmly take care of your
patients or your patients, and going on leave, for example, becomes a headache.
EDEN-Para-MED
is by your side
You have more activity, you want to provide your customers with a better quality of service and listening and focus on your core business, be available for your patients, your customers without being " disturbed " by incessant calls
....... The telephone in one hand, The telephone in one hand, the oxygen cylinder and your pen in the other hand and your patient facing you " in distress "
People must find their place, Eden-Med provides the " Call-office " for you.
Your patients, your clients trust you and need to be listened to, to have the right answer at the right time.
People are at the heart of your profession
nothing more frustrating not being able to reach your secretariat
lines always busy and saturated
Telephone reception by your secretary sometimes "unpleasant" because overbooked or with several simultaneous communications
ringtones in a vacuum or impersonal messaging, a far cry from quality service.
Result :
Your customers and patients are unhappy, your company's image is altered and you are no longer able to provide the quality and responsive service expected.
EDEN-Para-MED is by your side
In these special times linked to the C19 pandemic, consumer habits are changing, your business is growing, orders are flying away and you have your phone " grafted " on you ...
appointments
home delivery
orders
The satisfaction of your customers, your commitment and obligations to respond to any emergency 24 hours a day cannot be met, it is complicated to ask your employees at any time of the day or night.
Your daily
management of telephone calls from the temporary relay during increased activity
Your needs
a great availability of listening sometimes 24H / 24 and 7J / 7
employees trained at all times, even during their planned or unplanned absences.
provide an appropriate response to each request, to each need, in all circumstances, with a smile, to all your contacts,
remain credible and provide the right answer, at the right time and efficiently to all your customers in order to retain them
Difficult to meet these criteria, however necessary to give a positive and professional image of your activity and to stand out from the competition.
Phone calls remain the most popular channel for customer service and support. It is the first image of your company. It is therefore essential to have a smiling, responsive telephone reception adapted to all circumstances, needs, requests, emergencies.
EDEN-Para-MED is by your side